Occasionally there may be a change in service providers due to illness, day off, vacation, or other such reasons. Therefore, it is not possible for us to guarantee the same individual or team for each cleaning. In the event of such an occurrence, we will find a replacement. Servisity Cleaning provides an extensive training program for each of our employees to ensure consistent cleaning techniques throughout our staff. Please keep in mind that we will do our best to provide you with your favorite service provider. top

Yes, prior to entering your home, Servisity Inc instructs our employees in the "art" of cleaning. Employees are then assigned to trainers, who supervise them on their first several cleanings. After a formal review with a trainer and management, the service provider is then assigned to a team. top

Servisity gladly accepts the following forms of payment: MasterCard, Visa, cash, or check and even email money transfer. Payment is due at the time of service. One-time cleanings require a cash payment. For your convenience, a credit card number may be left on file with Servisity to use in the event you should forget to leave your payment at the time of the cleaning. Otherwise, a $10.00 non-payment fee will be incurred. A $25.00 fee is applied to all returned checks. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning. top

If it is necessary to cancel/skip your regular cleaning day, we require a 24-hour notification. If we receive fewer than 24 hours notice, or cannot access your home, it will be necessary for us to charge the full price of your cleaning. Future scheduled cleanings will remain unchanged. Please be sure to submit in writing (via email or fax) any termination of regularly scheduled cleanings. Please do not inform the service team of any changes to your schedule -- this must be done directly through our offices. top

If your scheduled cleaning falls on a holiday that Servisity observes, we will contact you to reschedule your cleaning. top

Yes, we have a gift certificate program which allows you to give a home cleaning to a friend or loved one. Our gift certificates are great ideas for weddings, birthdays, new moms and dads, etc. top

We offer additional services from babysitting, pet sitting, dog walking, minor house/apartment repairs with the help of our handymen to home networking and PC repair, and much more... Please contact our office for a complete listing of services we offer. top

Our staff is always very careful not to disturb or damage anything in your home. However, should this happen , please call our office to let us know. We will be happy to resolve the matter promptly and to your complete satisfaction. top

Sometimes pets are afraid of new people coming into their homes. If you are not at home while we clean, we a sk that you introduce your pet(s) to our employees on the first visit. Our employees are all animal-friendly. Should your pet(s) be very protective of your home when you are away, we ask that you secure your pet(s). top

Servisity offers a wide variety of additional home services and special projects that can be tailored to your exact needs. Contact Servisity office for more information about specific projects and guidelines. top

Servisity will always arrive at your home in one of our cars with our own cleaning products and equipment. All of our products are environmentally-preferable and are safe for small children and pets. Should you prefer to use your own products and cleaning equipment, we will be more than happy to do that, however, the client must have a bucket, a broom , a mop , paper towels, sponges and a dust pan in addition to a vacuum machine. top

Servisity Inc. has one office in North York and another one in Mississauga both serving the GTA top

We do not clean chandeliers, We do not offer laundry services till the moment, We do not clean the outside of windows, We do not scrub hard wood floors (only kitchen/bathroom floors), We do not answer clients telephone or take messages , We do not move large or heavy items that may cause injuries (applies to residential clients) top

We ask that you remove any extraneous items such as books, clothes, laundry, pans, pots, etc. before we arrive this will make our job much easier. If your freezer needs to be cleaned we ask that you unplug your fridge the night before and if your stove needs to be cleaned please spray with oven cleaner the night before. Supplies such as a mop, bucket , a broom, a dust pan, paper towels, and scotch sponges must be available to us in case you are requesting to use your own equipment. top